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We're here to help you travel smarter

Browse our help topics, check the FAQ, or reach out to our support team. Whatever you need, we've got you covered — so you can focus on the adventure.

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Help Topics

Find answers fast

Browse by topic to find the help you need.

Getting Started

Create your first AI-powered trip in seconds.

  • Creating your first trip
  • Choosing travel vibes & preferences
  • How AI generates your itinerary
  • Saving and organizing trips

Trip Planning

Edit, customize, and share your itineraries.

  • Editing your day-by-day itinerary
  • Adding or removing activities
  • Sharing trips with friends
  • Exporting your itinerary

Account & Login

Manage your account, profile, and preferences.

  • Signing up with Google or Apple
  • Updating your profile settings
  • Resetting your password
  • Deleting your account

Bookings & Payments

How affiliate bookings and pricing work.

  • Booking.com hotel reservations
  • Viator tours and activities
  • TripGenie is 100% free to use
  • Refunds handled by providers

Offline & Sync

Access your trips anywhere, even without Wi-Fi.

  • Using trips offline
  • How automatic sync works
  • Managing device storage
  • Multi-device access

Privacy & Security

How we protect your data and respect your privacy.

  • What data we collect
  • Encryption and secure storage
  • GDPR compliance
  • Data deletion requests
Quick Start

Plan your first trip in 3 easy steps

From destination to complete itinerary in under 60 seconds.

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1

Choose your destination

Pick from 195+ countries worldwide. Set your travel dates and group size.

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2

Pick your travel vibes

Select what matters to you — foodie, adventure, culture, relaxation, nightlife, and more.

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3

AI builds your itinerary

In under 60 seconds, get a complete day-by-day plan with restaurants, activities, and local tips.

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“The best journeys answer questions that in the beginning you didn't even think to ask.”
— Jeff Johnson
FAQ

Frequently asked questions

Quick answers to the most common questions about TripGenie.

Yes! TripGenie is completely free to use. We earn revenue through affiliate commissions — when you book a hotel or activity through a link in your itinerary, the provider (like Booking.com or Viator) pays us a small referral fee. You pay the same price as if you booked directly. This affiliate model is how we keep the service free for everyone.

Simply enter your destination, travel dates, and preferences (like travel style and interests). Our AI analyzes thousands of data points to create a personalized day-by-day itinerary with activities, restaurants, and local tips tailored to your interests.

Absolutely! Every generated itinerary is fully editable. You can add, remove, or rearrange activities, change restaurants, adjust timing, and customize every detail to make it perfect for your trip.

You can delete your account by going to Settings → Account → Delete Account in the mobile app. Your personal data will be removed within 30 days of deletion. If you need help, contact us at support@tripgenie.ai.

Yes! TripGenie uses an offline-first architecture. Your trip itineraries are stored locally on your device so you can access them without an internet connection. Changes sync automatically when you're back online.

We collect your account information (email, name via OAuth), travel preferences, trip data, basic usage analytics, and affiliate click/conversion data when you interact with booking links. We never sell your personal data. Affiliate partners only receive a referral ID — not your name or email. For full details, see our Privacy Policy at tripgenie.ai/privacy.

TripGenie is not a travel agency or booking platform. We provide affiliate links to third-party providers like Booking.com (hotels) and Viator (tours and activities). When you click a link and complete a booking, your contract is directly with that provider — not with us. All pricing, availability, cancellations, refunds, and customer service are handled entirely by the booking provider under their own terms.

Yes. We use Supabase for secure cloud storage with encryption in transit (TLS) and at rest. On mobile, sensitive tokens are stored using Expo SecureStore. We conduct regular security reviews to protect your data.

TripGenie supports 195+ countries worldwide. Whether you're planning a trip to Paris, Tokyo, Cape Town, or a hidden gem off the beaten path, our AI can generate a personalized itinerary for virtually any destination on earth.

Group trip planning features are coming soon! Currently, you can create itineraries and share them with your travel companions via a link. Full collaborative group planning with voting and shared editing is on our roadmap.

You can share your itinerary by tapping the share button on any trip. This generates a shareable link that anyone can view. You can also export your itinerary for offline use or share it directly via messaging apps.

Every AI-generated itinerary is fully editable. If a recommendation doesn't fit your style, you can remove it, swap it for something else, or regenerate that part of the itinerary. You can also provide feedback to help our AI learn and improve.

Contact Us

Still need help?

Our team is here for you. Reach out and we'll get back to you as soon as possible.

Email Support

Send us an email and we'll get back to you within 24 hours. We read every message.

support@tripgenie.ai

Social & Community

Follow us for travel tips, updates, and to connect with other TripGenie travelers.

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Better experience on mobile

Download TripGenie for offline access, GPS navigation, and real-time trip updates. Your trips, always in your pocket.

100% free
Works offline
4.9 star rating